Because we have a stubborn CEO.

I believe that bundles are dishonest. It’s 2023. Everybody has Internet. To advertise two separate services with higher prices that are cheaper when in a bundle is a psychologically deceptive way to try and make a consumer think they get a better “deal”. Why don’t we just put forth our best price for Internet & TV and not play all these silly games?

Dan Armstrong

We do not resell or use any other carrier network or cabling to provide our service. Because we build, own and operate our own independent network, it takes us more time to expand our network. If you are interested in bringing Beanfield Fibre into your building, please reach out to info@beanfield.com.

When deciding where to place a WiFi access point, location is everything. In most condominiums, the telecom infrastructure is situated in your front hall closet which is not an ideal location for your WiFi signal. It’s best to have your WiFi access point installed where you will use it the most, such as your living room or bedroom. For this reason and to provide an optimized WiFi experience, we install a fibre router in your hallway closet and the WiFi access point can be placed in an area that works best for you and your many devices.

You can choose to rent a WiFi access point from Beanfield or bring your own device. Regardless of what you choose, you will need a fibre router. If you intend on using your existing Wifi access point, our support team can assist you with setting up the device in bridge mode strictly for WiFi purposes. That said, our recommendation is to use the hardware provided by Beanfield as this would provide more efficient troubleshooting if ever needed. Some advanced users may want to use their own WiFi access point for special purposes. If this is the case, reach out to us at support@beanfield.com for further information.

Yes. Always! You will never encounter overage fees so download away!

When we deliver Internet directly to your unit, we are delivering uninterrupted access at the speed that you are paying for. We do not throttle your connection or have congestion on our network that would limit your speed. There are factors that can limit your speed that are not within our control such as WiFi interferences, hardware limitations (i.e. devices you may own that are not capable of the fast speed that we offer), etc. In any case, we are always here to help! If you encounter less than optimal speeds one of our technicians can help you pinpoint the source of the issue.

The CRTC requires every TV subscriber to purchase a bare minimum set of channels. In our case, this is the Skinny Basic package which can be purchased for only $20/month. We offer a wide variety of channels which can be purchased à la carte (individually). This allows you to tailor your channel lineup based on your viewing preferences. We also offer theme packs which include popular channels within specific genres.

Yes, we currently support TMN and HBO, Sportsnet and FX Go Services. We are in the process of finalizing agreements with various content owners so that we can offer more of these services. We expect these to be available in the next month of two. To learn more about GO Service, click here.

Yes. You can pause and rewind live TV!

Every TV in your home will require it’s own set-top box. Our packages include one set-top box. Additional boxes may be purchased or rented as needed.

To add or remove channels, please contact our Customer Experience Team at info@beanfield.com. We do expect to have a self service option available on our customer portal soon.

To view our full channel lineup, click here.

Our service is technically 4K ready - however we are having a challenge negotiating the content rights for the two channels in our market that are 4K.

We provide a Beanfield remote with the purchase of our TV services. Our remote control is RF (which means you can hide your set-top box. It does not need to be visible for the remote to work). Unfortunately, this also means that it does not work with all IR universal remotes. We do support Logitech Harmony IR remotes.

You can access our Beanfield TV Remote Manual here.

Yes, our Home Phone services are compatible with all standard home phone hardware.

Of course you can! We will port your number from any other provider.

Our long distance rates are available within our residential Home Phone services section here.

Yes, our Home Phone service is available anywhere within our fibre network.