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FAQs

Check out some of our most frequently asked questions
Check out some of our most frequently asked questions
Have some questions, or just want to know why we like to do things differently?
Take a look at our frequently asked questions below.
Q
Why don't you offer bundles?
A

Because we have a stubborn CEO.

I believe that bundles are dishonest. It’s 2018. Everybody has Internet. To advertise two separate services with higher prices that are cheaper when in a bundle is a psychologically deceptive way to try and make a consumer think they get a better “deal”. Why don’t we just put forth our best price for Internet & TV and not play all these silly games?

Dan Armstrong

Q
There is fibre in my building from another provider. Why can’t I get Beanfield service?
A
We do not resell or use any other carrier network or cabling to provide our service. Because we build, own and operate our own independent network, it takes us more time to expand our network. If you are interested in bringing Beanfield Fibre into your building, please reach out to info@beanfield.com.
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Q
Why doesn’t the fibre router have WiFi built in, and why do I need two pieces of hardware?
A
When deciding where to place a WiFi access point, location is everything. In most condominiums, the telecom infrastructure is situated in your front hall closet which is not an ideal location for your WiFi signal. It’s best to have your WiFi access point installed where you will use it the most, such as your living room or bedroom. For this reason and to provide an optimized WiFi experience, we install a fibre router in your hallway closet and the WiFi access point can be placed in an area that works best for you and your many devices.
Q
What if I want to use my existing router?
A
You can choose to rent a WiFi access point from Beanfield or bring your own device. Regardless of what you choose, you will need a fibre router. If you intend on using your existing Wifi access point, our support team can assist you with setting up the device in bridge mode strictly for WiFi purposes. That said, our recommendation is to use the hardware provided by Beanfield as this would provide more efficient troubleshooting if ever needed. Some advanced users may want to use their own WiFi access point for special purposes. If this is the case, reach out to us at support@beanfield.com for further information.
Q
Is your Internet service really unlimited?
A
Yes. Always! You will never encounter overage fees so download away!
Q
Can I expect to receive the speeds as advertised?
A
When we deliver Internet directly to your unit, we are delivering uninterrupted access at the speed that you are paying for. We do not throttle your connection or have congestion on our network that would limit your speed. There are factors that can limit your speed that are not within our control such as WiFi interferences, hardware limitations (i.e. devices you may own that are not capable of the fast speed that we offer), etc. In any case, we are always here to help! If you encounter less than optimal speeds one of our technicians can help you pinpoint the source of the issue.
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Q
Do I need to purchase a base TV package or can I just buy à la carte channels or theme packs?
A
The CRTC requires every TV subscriber to purchase a bare minimum set of channels. In our case, this is the Skinny Basic package which can be purchased for only $20/month. We offer a wide variety of channels which can be purchased à la carte (individually). This allows you to tailor your channel lineup based on your viewing preferences. We also offer theme packs which include popular channels within specific genres.
Q
My building has Beanfield fibre. Can I get Beanfield TV without purchasing Internet?
A
Of course you can. Our TV service is available anywhere within our fibre network, but let’s be honest - you’re going to want our Internet too! There is a $150 installation fee for TV only customers.
Q
Can I get Beanfield TV if my building doesn’t have Beanfield fibre?
A
Our TV service operates exclusively on our fibre network. This is actually a requirement of our Broadcast Distribution License. Your building must have Beanfield Fibre in order to purchase our TV service. If you are interested in bringing Beanfield Fibre into your building, please reach out to info@beanfield.com
Q
Do you support GO services?
A
Yes, we currently support TMN and HBO Go services. We are in the process of finalizing agreements with various content owners so that we can offer more of these services. We expect these to be available in the next month of two. To learn more about GO Service, click here.
Q
Do you offer PVR?
A
Every TV subscriber on the Beanfield network automatically receives an introductory amount of PVR storage. At any point, you have the option of purchasing additional storage and you can view our packages here.

To learn more about how to use Beanfield PVR, click here.
Q
Can I rewind live TV?
A
Yes. You can pause and rewind live TV!
Q
Do I have to have a set-top box for each TV?
A
Every TV in your home will require it’s own set-top box. Our packages include one set-top box. Additional boxes may be purchased or rented as needed.
Q
If I record a show on one TV, will I be able to view it on another TV?
A
Yes, our PVR is actually cloud based - so you can see all of the shows you record on all your TV's automatically.
Q
How do I manage my channel lineup?
A
To add or remove channels, please contact our Customer Experience Team at info@beanfield.com. We do expect to have a self service option available on our customer portal soon.
Q
Does your TV service support 4K?
A
Our service is technically 4K ready - however we are having a challenge negotiating the content rights for the two channels in our market that are 4K.
Q
Can I use my own remote control?
A
We provide a Beanfield remote with the purchase of our TV services. Our remote control is RF (which means you can hide your set-top box. It does not need to be visible for the remote to work). Unfortunately, this also means that it does not work with all IR universal remotes. We do support Logitech Harmony IR remotes.
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Q
Can I use my existing phone?
A
Yes, our Home Phone services are compatible with all standard home phone hardware.
Q
Can I keep my existing phone number that’s currently with another provider?
A
Of course you can! We will port your number from any other provider.
Q
Where can I find your long distance rates?
A
Our long distance rates are available within our residential Home Phone services section here.
Q
Can I order phone services without Internet service?
A
Yes, our Home Phone service is available anywhere within our fibre network.
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