email headers tutorial

Please select your e-mail client below and follow the instructions. Forwarding full headers to our Support Team, ensures a fast resolution time for issues such as spam, duplicates, etc.

Mozilla Thunderbird 2.X.X Mozilla Thunderbird 1.5.X Outlook Express 4, 5 & 6 Outlook 2000, Outlook 2002/XP Outlook 2007 Beanfield Webmail

Mozilla Thunderbird 2.0.X

1. Turn full headers on:
   * select View from menu at top of Thunderbird
   * select Headesr from menu under View
* select All from menu under Header
2. Click on the message to highlight it, and then click on the Forward button.
3. Enter "support@beanfield.com" into the To: field.
4. Send the message.

Mozilla Thunderbird 1.5.x

1. Turn full headers on:
   * select View from menu at top of Thunderbird
   * select Headers from menu under View
   * select All from menu under Header
2. Click on the message to highlight it, and then click on the Forward button.
3. Enter "support@beanfield.com" into the To: field.
4. end the message.

Outlook Express 4, 5 & 6

1. Double-click the e-mail message to open it in its own window.
2. Click the File menu.
3. Click Properties.
4. Click the Details tab.
5. Click Message Source.
6. Copy the message source into memory:
   * Press <Ctrl>-A
   * Press <Crtl>-C
7. Open a new message composition window.
   * select Create Message from the menu at the top of Outlook Express.
   * Enter "support@beanfield.com" into the To: field.
8
8. Paste complete message in body.
   * Click your mouse in the body of the message (does not matter where).
   * Press <Ctrl>-V.
9. Send the message.

Outlook 2000, Outlook 2002/XP. Outlook 2003

1. Double-click on the e-mail message to open it in its own window.
2. Click the View menu.
3. Click on Options...
4. Copy the Internet headers: into memory:
   * Click anywhere in the Internet headers: box.
   * Press Ctrl-A
   * Press Ctrl-C
5. Open a new message composition window.
   * Select New from the menu at the top of Outlook.
   * Enter "support@beanfield.com" into the To: field.
6. Paste the complete message in the body of the new message.
   * Click your mouse in the body of the message (does not matter where).
   * Press Ctrl-V.
7. Send the message.

Outlook 2007

1. Double-click on the e-mail message to open it in its own window.
2. Click the expansion button in the lower right corner of the Options toolbar box.. The box by default holds the Follow Up and Mark as Unread buttons.
3. Find the headers under Internet headers:.
4. Copy the Internet headers: into memory:
   * Click anywhere in the Internet headers: box.
   * Press Ctrl-A
   * Press Ctrl-C
5. Open a new message composition window.
   * Select New from the menu at the top of Outlook.
   * Enter "support@beanfield.com" into the To: field.
6. Paste the complete message in the body of the new message.
   * Click your mouse in the body of the message (does not matter where).
   * Press Ctrl-V.
7. Send the message.

Beanfield Webmail

1. Login to the Beanfield Webmail http://mail.beanfield.com
2. Open the email message by clicking on the subject of the mail.
3. At the top of the message, there is a grey box (unless you have changed the color scheme) which contains an options menu. Click on View Full Header.
4. Highlight everything under the "View Full Header" heading and copy (ctrl+c or Apple key+c)
5. Click on Compose (Top left of page). and type support@beanfield.com in the TO: section.
6. Type in a subject (IE: Headers for duplicates) and then paste the copied headers in to the body of the message (ctrl+v or Apple key+v)
7. Click on Send